Associate Director/ Director Customer Engagement, International

Mavericks Wanted

When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on

In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible.

Together we define white space, push boundaries, and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'll ask "why not?" and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work.

What You’ll Do

You will report to the Senior Director Commercial Excellence, International and work closely with country teams, International commercial functions, IT, and Corporate Communications to drive strategic initiatives that support BridgeBio’s mission of delivering transformative medicines to patients with genetic diseases and genetically driven cancers. Your primary purpose will be to build and own the International omnichannel customer engagement strategy, including digital and social activities across International markets. This role requires effective collaboration with cross-functional colleagues and external stakeholders to ensure high-quality execution and impact. The ideal candidate combines deep expertise in omnichannel and digital customer engagement with strong communication skills, adaptability, and the ability to thrive in a fast-paced, hands-on environment.

Responsibilities

Define and own the International omnichannel customer engagement strategy across HCPs and patients, designing customer journeys and defining channel mix, sequencing, and engagement across personal and digital touchpoints

Partner with the Sales Force Effectiveness to embed omnichannel plans into CRM, field execution, and next best action, and advise country teams and customer-facing functions on effective use of engagement tools and content

Own the International digital channel landscape, including disease-awareness websites, HCP portals, email and marketing automation, and paid and organic social media, setting the website strategy, content roadmap, and social media governance

Set content operations standards, including modular content requirements and localization guardrails, and own the omnichannel requirements for the CRM and digital tech infrastructure in partnership with CommEx and IT

Own the International omnichannel measurement plan, defining KPIs and generating actionable insights from campaign, channel, and CRM data, and champion innovative approaches to customer engagement, including AI and large language model applications, piloting new tools in a compliant and measurable way

Direct and quality-check the delivery of pilot campaigns and ecosystem-build work against the channel plan and standards, and manage digital agencies and technology vendors supporting omnichannel delivery

Where You’ll Work

This is an office-based role in our Zug, Switzerland office, requiring in-office collaboration 2-3x per week, with additional travel of up to 20% across International markets to support country teams, congresses, and launch readiness

Who You Are

BA or BS in Business, Life Sciences, or a related field; MBA or other advanced degree/certification preferred

8-10+ years of experience in the Pharmaceutical/Biotech industry, including experience in omnichannel, digital, or customer engagement roles, supporting product launches (specialty or rare disease strongly preferred)

Demonstrated experience designing and executing omnichannel customer engagement strategies across multiple markets

Hands-on experience with digital channels and platforms, including websites, email and marketing automation, and social media, together with CRM

Proven track record of change management and driving adoption of new channels, processes, and platforms

Advanced analytical and strategic skills, with the ability to turn engagement and campaign data into clear decisions and recommendations; experience in a lean or growth-stage organization preferred

Prior exposure to multiple geographies strongly preferred, with deep expertise in at least one region required; fluency in English required

Rewarding Those Who Make the Mission Possible

We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.

Market leading compensation

Hybrid work model - we value your flexibility in how you work, but encourage time in the office to strengthen our culture, collaboration, and sense of community

We provide career development through regular feedback, continuous education and professional development programs

We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities.

As a global company, our comprehensive benefits may vary based on location.  We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.

For BridgeBio Full-Time U.S Based Roles:

Financial & Rewards

Market-leading compensation

401(k) with employer match

Employee Stock Purchase Program (ESPP)

Pre-tax commuter benefits  (transit and parking)

Referral bonus  for hired candidates

Subsidized lunch and parking  on in-office days

Health & Well-Being

100% employer-paid medical, dental, and vision premiums  for you  and  your dependents

Health Savings Account (HSA)  with annual employer contribution