Onboarding Program Manager

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

New hires join Anthropic every week; their first days here shape how they understand our mission and culture, and help to accelerate their time to productivity. We're looking for a Program Manager to own the live delivery of our new hire onboarding program, so that every cohort, whatever its size or timing, gets an experience that is well run, welcoming, and grounded in what makes Anthropic distinctive.

You'll own our San Francisco onboarding program end to end: facilitating sessions, overseeing the operating rhythm behind each cohort, and orchestrating across Recruiting, People Services, Workplace, IT, and the many presenters who bring the program to life. You'll work within our overall onboarding strategy and program design, and your job is to deliver our live onboarding program reliably, week after week, while spotting where the experience can get better and feeding those insights into how the program evolves.

This role suits someone who loves the craft of running a great program: the preparation, the moments in the room, and the systems that make it all repeatable at scale. You'll do well here if you stay calm when plans change, care deeply about the details that shape a first impression, and bring warmth and clarity to a room of people on their first day.

This role requires being in the office at least two days a week – on all programming days and as needed otherwise.

Key responsibilities

Own weekly program delivery: Run each onboarding cohort from pre-arrival readiness through program close, so every cohort gets a consistent, high-quality experience

Facilitate live sessions: Serve as the primary facilitator and host for every cohort, setting the tone for new hires and keeping the program on time and on message

Support presenters and facilitators: Brief and prepare the speakers, panelists, and backup facilitators who deliver program content, so sessions land well regardless of who is in the room; deliver feedback as needed and support content iteration

Oversee cross-functional execution: Partner closely with the NHO coordinator to coordinate across Recruiting, People Services, Workplace, IT, and AV, so that start dates, device readiness, rooms, catering, and communications come together each week

Set the weekly operating rhythm: Prioritize and sequence program logistics and coordination work each week, making sure nothing falls through the cracks

Support improvements to the program's operating system: Partner closely with the NHO coordinator to improve run-of-show documents, checklists, playbooks, and automations that make the program repeatable, reduce single points of failure, and flex with variable cohort sizes

Track program health: Monitor operational and experience metrics via new hire feedback, surface trends and friction points, and bring recommendations that inform program design and priorities

Drive content improvement: Based on new hire feedback and company needs, work with facilitators and the broader onboarding team to iterate on and improve program content over time

Plan ahead for what could change: Anticipate cohort size swings, holidays, space constraints, and last-minute changes, with contingency plans ready before they're needed

Minimum qualifications

Interest in Anthropic's mission and in helping new hires connect their work to it

Extensive experience owning the end-to-end delivery of a recurring program, event series, or training program with many stakeholders

Advanced experience facilitating or presenting to large groups, in person and virtually

Strong project management skills, including building and running timelines, trackers, and checklists in Google Workspace (Docs, Sheets, Calendar) or similar tools

Working proficiency with Slack and Google Workspace

Exceptional written and verbal communication, including communications for audiences ranging from new hires to senior leaders

Demonstrated ability to coordinate across teams without formal authority to meet fixed, recurring deadlines

Preferred qualifications

Experience running onboarding, orientation, or learning and development programs in a fast-growing organization

Experience scaling a program's cadence or volume, such as moving from biweekly to weekly delivery, while maintaining quality

Experience building workflows or automations with AI tools like Claude to reduce manual work

Familiarity with program measurement, including survey tools (such as Qualtrics), feedback analysis, and reporting on program metrics

Experience managing a bench or rotation of presenters, facilitators, or volunteer contributors

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$240,000 — $240,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every re